Platform Glossary

The short time a driver has to accept a broadcast before it passes on to the next driver. It keeps ride offers moving so a rider isn't left waiting on a driver who never responds.

See also: Broadcast, Driver, Ride

Earned revenue awaiting payout, recorded per ride, order, or ticket as it happens. Each qualifying sale adds to the accrual in real time, so a partner's balance owed is always current — the accrued total is what a payout eventually settles.

See also: Earnings ledger, Payout, Revenue share, Affiliate

An account that earns a revenue share from another tenant's sales. An affiliate doesn't run the business day to day; they drive or enable sales for a tenant and accrue a cut of the revenue, settled to their own payout account.

See also: Revenue share, Accrual, Payout, Reseller

The post-Production reconciliation showing entitlement counts per location and per station — how many meals, drinks, or entries each vendor served. Use it to settle with vendors and bill the client from a single source of truth once the Production wraps.

See also: Production, Station, Entitlement, Check-in log

Scanning a guest's pass at departure time to board them onto the tour. Boarding checks the pass belongs to this departure and marks the guest present on the manifest, so the guide knows exactly who's aboard before setting off.

See also: Pass, Departure, Manifest, Scanner

A fan's purchase of a creator's time, session, or tier — the Creator-mode sense of a booking, distinct from a livery ride or a tour departure. It reserves the creator's time for that fan and is paid up front through the creator's own payout account.

See also: Creator, Fan, Subscription, Stripe Connect

Sending a ride offer out to available drivers; the first to accept wins the ride. Each broadcast goes to on-shift drivers who match the service level, and it passes on to the next driver if nobody accepts within the acceptance window.

See also: Ride, Driver, Acceptance window, On shift

The maximum number of sales or spots allowed — set on an Event as a whole, on a single ticket type, or on a tour departure. Once capacity is reached the storefront stops selling, so you never oversell the room.

See also: Event, Ticket type, Sales window

A whole-vehicle or whole-vessel booking — the entire boat, bus, or van reserved by one party rather than sold seat by seat. A charter takes the departure's full capacity for a single group, so no other guests book onto it.

See also: Tour, Departure, Capacity

Recording a guest's arrival (or an entitlement they used) at a door or station by scanning their QR.

See also: Pass, Station, Scanner

The running record of every scan: who checked in, when, and at which station or door. Use it to see live arrivals, reconcile head counts, and settle disputes about whether someone got in.

See also: Check-in, Scanner, Station, Duplicate detection

A CRM record for a person in your value chain, carrying a lifecycle stage that moves lead → qualified → subscriber → churned (a contact can also be marked lost, or reopened back to lead). Customers can self-edit their own details through a hosted profile, so the record stays current without your staff retyping it.

See also: Guest, Member, Organization, Tenant

An operator who monetizes fan bookings and subscriptions — a distinct creator-tier way of using the platform. A creator sells time and access directly to fans: one-off bookings for a session, and recurring subscriptions that support them month to month, paid out through their own account.

See also: Fan, Booking, Subscription, Payout

The pre-registered staff list for a Production — the crew working the event, distinct from the vendor stations and the guest registrants. It lets you check in and account for your own team the same way you track everyone else.

See also: Production, Roster, Registrant, Station

One specific scheduled instance of a Tour: a date and time that guests actually book. Each departure has its own capacity, its own manifest, and an assigned guide — it's the tours equivalent of a single showing of an Event.

See also: Tour, Manifest, Guide, Capacity

The ride-hailing / car-service mode: riders book a ride on your storefront, drivers are dispatched, and you handle payment + payouts.

See also: Ride, Rider, Driver

A public TV or screen board showing who's up next in the line. Guests glance at it to see when their name or number is called, so your staff don't have to shout across the room.

See also: Queue (Line), Position, Seat

A person who accepts and fulfills Rides, invited by magic link, with a vehicle and optionally their own payout account.

See also: Dispatch (Livery), Ride

An alert at the scanner when the same pass is presented twice. The first scan admits the guest; a second scan of that pass flags a possible screenshot or shared QR so your door staff can stop pass-back at entry.

See also: Scanner, Pass, Check-in log, Check-in

The running record of what a partner has accrued and been paid. It lists every accrual as it lands and every payout as it settles, so an affiliate or reseller can see their balance owed and reconcile it against what actually hit their bank.

See also: Accrual, Payout, Affiliate, Reseller

A driver status meaning they've accepted the ride and are heading to the pickup. The rider sees the driver moving toward them on live tracking from the moment the ride goes en route until pickup.

See also: Ride, Driver, Pickup / Dropoff

The rule that controls how an entitlement is counted: per station or vendor, per location, or across the whole Production. A per-station scope lets a guest use their allowance once at each station; a production-wide scope lets them use it only once no matter which station they visit.

See also: Entitlement, Station, Location, Billing report

A right to use a service a set number of times per person — for example 2 meals per registrant, or 1 drink per station. The scanner counts each use against the entitlement and stops honoring the pass once the allowance is spent.

See also: Registrant, Enforce scope, Subject label, Check-in

A public, scheduled occurrence you SELL admission to on your storefront (a show, concert, or club night). You define ticket types (price, quantity, seating, sales window); guests buy QR tickets; you scan them at one door.

See also: Production, Pass, Storefront, Ticketing

The date a member's subscription lapses. It's enforced right at the scanner — a pass past its expiry date is rejected at the door until the member renews.

See also: Member, Membership, Scanner, Pass

A follower who books time with or subscribes to a creator. A fan is the creator's customer: they pay for a one-off booking, a subscription tier, or both, and are tracked in the creator's Customers book like any other guest.

See also: Creator, Booking, Subscription, Member

The price shown to a rider before booking, computed from the trip's distance and time against the chosen service level's rates. It's the up-front, all-in number the rider agrees to, and any active surge is applied to it.

See also: Ride, Service level, Surge, Pickup / Dropoff

The live board that moves orders through received → preparing → ready. Your kitchen works the board in real time, advancing each order's state as it's made and handing it off when it's done.

See also: Order, Order state, Kitchen, Item

How the guest receives an order: pickup, delivery, or dine-in. The method a customer chooses at checkout shapes what details you collect (a pickup time, a delivery address, a table) and how the order flows on your board.

See also: Order, Storefront, Fulfillment board

A person using your services — waiting in a line, buying a ticket or pass, booking a ride, or placing an order. Every mode has its own name for a guest in context (a rider, member, registrant, or passenger), but they're all guests tracked in your one Customers book.

See also: Operator, Rider, Member, Registrant

An imported list of attendees who get pre-minted passes without buying at the storefront — comps, VIPs, press, or plus-ones. Guest-list entries scan in at the door just like sold tickets and show up in the same check-in log.

See also: Event, Pass, Check-in, Ticket type

The person assigned to lead a departure — a provider or crew role such as a tour guide, skipper, or driver. The guide runs the departure, works its manifest, and boards guests as they arrive.

See also: Departure, Manifest, Boarding

A single line in an order: one product with its quantity and any chosen options. The items on an order add up to its total, and the kitchen works through them line by line on the fulfillment board.

See also: Order, Menu, Fulfillment board

The fulfillment operator working the board — the staff who make orders and move them between states. Whether it's a literal kitchen, a bar, or a pickup counter, this is who advances an order from preparing to ready.

See also: Fulfillment board, Order, Order state

A venue or place record — its address and timezone — where your operation physically happens. In Productions a Location is where stations run; in Tours it's where a departure meets, boards, or sets off. Defining it once lets every mode reference the same place.

See also: Station, Production, Tour, Departure

A time-limited, passwordless login URL. Instead of remembering a password, drivers, members, crew, and guests tap a one-off link (sent by text or email) to reach their portal, and it expires after use or after a set window.

See also: Token, Driver, Member, Operator

The passenger list for a specific departure — everyone booked on it, with their party size and boarding status. The guide works the manifest at the meeting point to check guests in and confirm the full head count before leaving.

See also: Departure, Boarding, Guide, Capacity

A per-transaction surcharge a reseller adds on top of the platform fee. Where the platform fee is the platform's cut, the markup is the reseller's own cut layered above it — the reseller keeps the markup while the platform keeps its fee on each sale.

See also: Reseller, Platform fee, Revenue share, Accrual

A paying subscriber with entry rights and a renewal date. A member carries a personal QR pass, appears on your roster, and is admitted (or turned away) at the scanner based on whether their subscription is current.

See also: Membership, Pass, Roster, Expiry date

Recurring member access you sell: members get a personal QR pass and a door scanner enforces who's paid.

See also: Pass, Roster, Check-in

The product catalog shown on your storefront that guests order from. It holds the items (with prices and options) a customer can add to an order; edit the menu and the storefront updates for everyone.

See also: Storefront, Item, Order

A lens on your one account for a specific job: Waitlist, Ticketing, Fulfillment, Memberships, Productions, Tours, Dispatch. Switching modes changes what you manage; your customers, sales, and storefront stay one.

See also: Storefront

Running and monitoring multiple queues or venues from one promoter console. Instead of a separate screen per room, a promoter watches every line side by side — positions, arrivals, and sales — and switches between them without losing the whole picture.

See also: Venue, Promoter, Queue (Line), Storefront

An automatic SMS or email update sent to a waiting guest at key moments: added to the line, up next, and seated. Notifications keep guests informed so they can step away and still make it back in time.

See also: Queue (Line), Tracking link, Position

The operator's settings for WHEN and HOW guests get contacted — which SMS or email templates fire on which events (joined the line, up next, order ready, ride en route). It's the rulebook you configure once; a notification is a single message that rulebook sends.

See also: Notification, Tracking link, Webhook

Whether a driver is on and looking for rides, versus off or unavailable. Only on-shift drivers receive broadcasts, so drivers toggle it to control when ride offers reach them.

See also: Driver, Broadcast, Ride

The person — a user account — who runs a tenant's business day to day: setting up the storefront, working the boards, and serving guests. A tenant can have several operators sharing the one account, each signing in with their own login.

See also: Tenant, Guest, Organization, Magic link

A paid order a customer placed from your storefront — the items they bought plus their contact and fulfillment details. Each order moves through its own states (placed, in progress, fulfilled) and can be cancelled or refunded, and every order lands on your fulfillment board.

See also: Storefront, Item, Menu, Order state, Fulfillment board

An order's current status as it moves through fulfillment: received (placed), preparing (in progress), ready (fulfilled), picked-up, or cancelled. The state is what your kitchen advances on the board and what the customer sees, and a fulfilled order can still be refunded.

See also: Order, Fulfillment board, Kitchen, Refund

The tenant-level record holding your business name, business type, timezone, and legal identity — the "org." It's the top of your account: your operators, storefront, and everything you sell all belong to this one organization.

See also: Tenant, Operator, Location, Storefront

The number of people in a guest's group. It's captured when they join the line and helps you match a party to the right table and sharpen the wait-time estimate.

See also: Queue (Line), Wait time, Seat

A personal QR credential belonging to ONE guest (a ticket, a member pass, or a registrant pass), scanned to admit them or count an entitlement.

See also: Check-in, Event, Membership

Money paid out — to an operator, a driver, or a revenue-share partner — after fees are deducted. A payout is the net amount that lands in the recipient's bank once the platform fee and processing come off the top.

See also: Platform fee, Stripe Connect, Driver

The start (pickup) and end (dropoff) locations of a ride. Together they define the trip: the distance between them drives the fare quote, and the driver goes en route to the pickup, then on to the dropoff.

See also: Ride, Fare quote, En route

The percentage the platform charges per transaction, taken before your payout. On each sale the fee is deducted automatically and the remainder settles to you, so what you receive is the sale total minus the platform fee (and any Stripe processing).

See also: Stripe Connect, Payout, Product

A guest's numbered place in the line — 1st, 2nd, 3rd, and so on. Position updates automatically as guests ahead are seated or removed, and it's what the guest sees on their tracking link.

See also: Queue (Line), Wait time, Tracking link, Seat

Anything sellable across your modes — a ticket type, a membership, a meal or entitlement, a service level, or a tour departure. Whatever mode you're in, a product is the priced thing a guest buys, and all your products roll up into one catalog and one sales record.

See also: Ticket type, Membership, Service level, Menu

A large, on-site operation you RUN for a KNOWN, registered crowd across MANY stations and venues (a corporate event, festival, or catered function). Guests are pre-registered (not ticket buyers), recognized across every station by one identity, and their entitlements (meals, drinks, entries) are counted per station. Formerly called "Event check-in."

See also: Event, Station, Roster, Check-in

A shareable, attributed link to a venue or event that credits the promoter who shared it. When a guest gets in line, buys a ticket, or joins the guest list through a promo link, the sale is tagged to that promoter so their accrual is tracked automatically.

See also: Promoter, Guest list, Accrual, Storefront

A person who drives attendance and sales for venues and events, and earns a share of what they bring in. Promoters share attributed promo links, work guest lists, and run one or more lines from a promoter console — everything they sell is credited back to them for payout.

See also: Venue, Promo link, Guest list, Affiliate

A waitlist a guest joins to hold a spot in line; they get a place + notifications and are seated/served in order.

See also: Storefront, Check-in

Money returned to a customer, in full or in part, for an order. Refunding an order records the return and marks the order refunded — use it for cancellations, missing items, or making a guest whole.

See also: Order, Order state

A pre-registered person who checks in at one or more stations during a Production. Unlike a ticket buyer, a registrant is enrolled ahead of time and recognized by one identity across every station, where their entitlements are counted as they're used.

See also: Production, Check-in, Entitlement, Crew roster

A partner who provisions and marks up platform accounts for other businesses. A reseller sets up tenants under their own umbrella, applies a markup on top of the platform fee, and earns the difference — tracked as accruals in their earnings ledger.

See also: Markup, Tenant, Earnings ledger, Platform fee

The arrangement where a partner receives a percentage of a tenant's sales. Unlike a fixed markup added per transaction, a revenue share is a negotiated cut of the total; it accrues as sales come in and settles to the partner through their payout account.

See also: Affiliate, Accrual, Markup, Payout

One booked trip in Dispatch: pickup, drop-off, a quoted fare, an assigned driver, and live tracking.

See also: Dispatch (Livery), Rider, Driver

A customer who books a Ride: a special kind of customer, tracked in your one Customers book.

See also: Dispatch (Livery), Ride

A list of known people with a check-in policy: either your members (Memberships) or a Production's registered guests.

See also: Production, Membership, Pass

The start and end dates during which a ticket can be purchased. Set it per Event or per ticket type to open early-bird pricing, close sales before doors, or hold a tier back until you're ready.

See also: Event, Ticket type, Capacity

The staff device or interface that reads a guest's QR pass and instantly enforces whether it's valid. It's the same tool across Memberships, Ticketing, Productions, and Tours — point it at a pass and it tells you admit, deny, or already-used.

See also: Pass, Check-in, Check-in log, Duplicate detection

The completion action for the waitlist: moving a waiting guest to served/seated. Seating a party removes them from the line and advances everyone behind them by one position.

See also: Queue (Line), Position, Party size

An offered ride tier — Sedan, SUV, stretch limo, and so on — each with its own rate table. When a rider books, the service level they pick sets which rates the fare is computed against and what vehicle class fulfills the ride.

See also: Dispatch (Livery), Fare quote, Surge, Vehicle

A physical check-in or service point at a Location (a food station, a gate, a bar). Productions run check-in across many stations; each has its own QR + scanner.

See also: Production, Check-in

Your ONE public page (a link/QR) where guests do everything you offer: get in line, buy tickets, order, book a ride, join memberships.

See also: Mode, Event

The payment setup where the operator's OWN Stripe account receives the funds and the platform takes its fee on top (destination or separate charges). You get paid directly into your bank through your own Stripe account — the platform never holds your money — and its share is deducted as the platform fee.

See also: Platform fee, Payout, Refund, Webhook

The operator-customizable name for whatever is being counted at check-in — meals, drinks, entries, badges, or your own term. Setting the subject label makes the scanner, the entitlements, and the billing report all speak your event's language instead of a generic default.

See also: Entitlement, Check-in, Billing report, Production

A recurring fan membership that supports a creator — the recurring-billing sense of a subscription in Creator mode. A fan is charged on a repeating cycle for ongoing access or perks; it's the creator-tier cousin of a Membership, settled to the creator each period.

See also: Creator, Fan, Membership, Payout

A demand-based price multiplier you control, set to off, auto, or manual. When surge is on it raises the fare quote to reflect busy periods — auto follows demand, manual lets you dial the multiplier yourself.

See also: Fare quote, Service level, Dispatch (Livery)

Your business account on the platform — the operator entity that runs your queues, events, rides, orders, memberships, and more. One tenant holds one organization, its operators, its customers, and everything you sell, no matter how many modes you switch between.

See also: Operator, Organization, Mode, Storefront

A priced admission category within an Event — General Admission, VIP, early-bird, and so on. Each ticket type has its own price, its own capacity, and its own sales window, and every ticket sold under it mints a QR pass.

See also: Event, Pass, Capacity, Sales window

A signed or opaque string that grants SCOPED access to one thing — a guest tracking link, a QR pass validated at a scanner, a portal magic-link, or an API key. Each token unlocks only what it's scoped to and, where time-limited, stops working once it expires.

See also: Magic link, Pass, Tracking link, Webhook

A reusable template for a tour or charter you sell — its name, route, duration, price, and per-seat capacity. You don't sell a Tour directly; you schedule departures of it, so the template is defined once and reused for every date you run.

See also: Departure, Charter, Capacity, Location

The guest-facing live link (sent by text or shown after they join) where a guest watches their own spot in real time. It shows their current position, estimated wait, and notifications without them having to ask the host.

See also: Queue (Line), Position, Wait time, Notification

The car assigned to a driver: its class, passenger capacity, plate, and make/model/color. The vehicle's class ties the driver to the service levels they can fulfill, and its details show the rider who to look for at pickup.

See also: Driver, Service level, Ride

A managed location or line within a promoter operation — the club, room, or event a promoter drives traffic to. A promoter can hold several venues at once and monitor each from the same console, with sales attributed per venue.

See also: Promoter, Multi-line, Storefront, Event

The predicted minutes until a guest is seated, estimated from how many parties are ahead and your recent average service time. It's an estimate that tightens as the guest nears the front, shown to them and to your staff.

See also: Position, Queue (Line), Party size

A real-time event callback — from Stripe or the NOWAITN mesh — that keeps state in sync across apps. When something happens (a payment completes, an object changes state), a webhook fires so the right app updates instantly instead of polling for changes.

See also: Stripe Connect, Notification preference, Token