Team & Contributors

The people behind Waitlist App

Our content is written by working operators and consultants from the industries we serve — restaurants, healthcare, salons, and queue-driven services. Each contributor publishes in their own language and writes from direct, on-the-floor experience.

Carla Mendoza
Writes in Spanish 11+ years 14 articles

Carla Mendoza

Restaurant & service operations consultant

Carla spent 11 years managing restaurants in Mexico City — first as a floor manager and then running operations for a three-location group. She now advises independent operators on queue management, reservations, and customer communication, and has helped 80+ businesses cut wait times and improve table turnover. She covers Waitlist App's Spanish-language content.

Areas of focus

restaurant operations queue management reservations table turnover customer experience
Marisol Vega
Writes in English 14+ years 53 articles

Marisol Vega

Restaurant operations strategist & former GM

Marisol spent 14 years on the floor of high-volume restaurants, running everything from a 60-seat neighborhood bistro to a 240-cover steakhouse during peak season. She now consults for independent operators on table turnover, no-show recovery, and front-of-house staffing models. Her playbooks have been adopted by groups across three U.S. metros and she covers the operational side of hospitality for Waitlist App.

Areas of focus

restaurant operations table turnover no-show reduction peak hour staffing reservation strategy
Rafael Costa
Writes in Portuguese 12+ years 15 articles

Rafael Costa

Restaurant & hospitality operations consultant

Rafael spent 12 years in hospitality and restaurant operations across São Paulo and Rio de Janeiro, including stints with independent venues and two mid-sized hospitality groups. He now advises restaurant owners on queue management, reservations, no-show control, and digital customer communication. He covers Waitlist App's Portuguese-language content.

Areas of focus

restaurant operations queue management reservations no-show control customer experience
Yasmin Khalil
Writes in Arabic 9+ years 5 articles

Yasmin Khalil

Healthcare workflow consultant

Yasmin has spent 9 years consulting on outpatient clinic and urgent-care operations, leading digital intake redesigns at 30+ medical sites across the UAE and Jordan. Her writing focuses on patient queue management, wait-time reduction, and patient experience. She covers Waitlist App's Arabic-language content.

Areas of focus

patient flow queue management digital intake clinic operations patient experience

Want to contribute?

We work with practicing operators in restaurants, healthcare, salons, retail, and government services. If you have on-the-ground experience and want to publish, get in touch.

hello@waitlistapp.org