Team & Contributors

The people behind Waitlist App

Our content is written by working operators and consultants from the industries we serve — restaurants, healthcare, salons, and queue-driven services. Each contributor publishes in their own language and writes from direct, on-the-floor experience.

AV
Writes in HI 12+ years

Aditya Verma

Retail and hospitality operations consultant

Aditya advises mid-market restaurant chains and salon groups across Delhi, Mumbai, and Bangalore on queue management, walk-in flow, and festival-season staffing. Twelve years in operations, formerly Head of Ops at a 40-location South Asian QSR group.

Areas of focus

walk-in management multi-location queues festival rushes salon scheduling QSR operations
Carla Mendoza
Writes in Spanish 11+ years 20 articles

Carla Mendoza

Restaurant & service operations consultant

Carla spent 11 years managing restaurants in Mexico City — first as a floor manager and then running operations for a three-location group. She now advises independent operators on queue management, reservations, and customer communication, and has helped 80+ businesses cut wait times and improve table turnover. She covers Waitlist App's Spanish-language content.

Areas of focus

restaurant operations queue management reservations table turnover customer experience
FW
Writes in DE 18+ years

Friedrich Werner

Praxismanagement-Berater für Arzt- und Zahnarztpraxen

Friedrich berät seit achtzehn Jahren niedergelassene Ärzte und Zahnärzte im DACH-Raum zu Patientenflussmanagement, Termintreue und DSGVO-konformer Wartelisten-Digitalisierung. Vorher Verwaltungsleiter einer Münchner Gemeinschaftspraxis.

Areas of focus

Patientenflussmanagement Terminmanagement DSGVO-Konformität Mehrarzt-Praxen No-Show-Reduktion
HR
Writes in FR 15+ years 1 articles

Hélène Rousseau

Consultante en exploitation hôtelière et restauration

Hélène a passé quinze ans à diriger les opérations de groupes de restauration et d'hôtellerie en France, dont une chaîne de bistros parisiens. Elle écrit sur la gestion des files d'attente, le taux de rotation des tables, et la planification du personnel en heure de pointe.

Areas of focus

restauration gestion des flux no-shows rotation des tables planification du personnel
KS
Writes in TA 8+ years

Karthik Subramanian

Small business systems consultant — Tamil Nadu and Sri Lanka

Karthik helps small clinics, salons, and tiffin restaurants across Tamil Nadu and Sri Lanka move from paper-and-pen waitlists to simple digital tools. Eight years working specifically with single-location and two-location independent businesses.

Areas of focus

clinic queues salon scheduling paper-to-digital migration single-location ops Tamil Nadu retail
Marisol Vega
Writes in English 14+ years 59 articles

Marisol Vega

Restaurant operations strategist & former GM

Marisol spent 14 years on the floor of high-volume restaurants, running everything from a 60-seat neighborhood bistro to a 240-cover steakhouse during peak season. She now consults for independent operators on table turnover, no-show recovery, and front-of-house staffing models. Her playbooks have been adopted by groups across three U.S. metros and she covers the operational side of hospitality for Waitlist App.

Areas of focus

restaurant operations table turnover no-show reduction peak hour staffing reservation strategy
Rafael Costa
Writes in Portuguese 12+ years 21 articles

Rafael Costa

Restaurant & hospitality operations consultant

Rafael spent 12 years in hospitality and restaurant operations across São Paulo and Rio de Janeiro, including stints with independent venues and two mid-sized hospitality groups. He now advises restaurant owners on queue management, reservations, no-show control, and digital customer communication. He covers Waitlist App's Portuguese-language content.

Areas of focus

restaurant operations queue management reservations no-show control customer experience
Yasmin Khalil
Writes in Arabic 9+ years 13 articles

Yasmin Khalil

Healthcare workflow consultant

Yasmin has spent 9 years consulting on outpatient clinic and urgent-care operations, leading digital intake redesigns at 30+ medical sites across the UAE and Jordan. Her writing focuses on patient queue management, wait-time reduction, and patient experience. She covers Waitlist App's Arabic-language content.

Areas of focus

patient flow queue management digital intake clinic operations patient experience
陈陈
Writes in ZH 16+ years

陈伟 (Chen Wei)

餐饮运营顾问 / Restaurant operations consultant

陈伟在中国大陆和香港的餐饮业有十六年的运营经验，专注于茶餐厅、火锅店和快餐连锁的排队管理与翻台率优化。曾任两家区域连锁的运营总监。

Areas of focus

茶餐厅运营 火锅店翻台率 排队管理 高峰期人员调度 QSR连锁

Want to contribute?

We work with practicing operators in restaurants, healthcare, salons, retail, and government services. If you have on-the-ground experience and want to publish, get in touch.

hello@waitlistapp.org

QT

Waitlist App assistant