Team & Contributors

The people behind Waitlist App

Our content is written by working operators and consultants from the industries we serve — restaurants, healthcare, salons, and queue-driven services. Each contributor publishes in their own language and writes from direct, on-the-floor experience.

Carla Mendoza
Writes in Spanish 11+ years 14 articles

Carla Mendoza

Consultora de operaciones en restaurantes y servicios

Carla trabajó once años en la gestión de restaurantes en Ciudad de México, primero como gerente de salón y después dirigiendo las operaciones de un grupo de tres locales. Ahora asesora a operadores independientes en gestión de filas, reservas y comunicación con el cliente, y ha ayudado a más de 80 negocios a reducir tiempos de espera y mejorar la rotación de mesas. Cubre el contenido en español de Waitlist App.

Areas of focus

operaciones de restaurante gestión de filas reservas rotación de mesas experiencia del cliente
Marisol Vega
Writes in English 14+ years 53 articles

Marisol Vega

Restaurant operations strategist & former GM

Marisol spent 14 years on the floor of high-volume restaurants, running everything from a 60-seat neighborhood bistro to a 240-cover steakhouse during peak season. She now consults for independent operators on table turnover, no-show recovery, and front-of-house staffing models. Her playbooks have been adopted by groups across three U.S. metros and she covers the operational side of hospitality for Waitlist App.

Areas of focus

restaurant operations table turnover no-show reduction peak hour staffing reservation strategy
Rafael Costa
Writes in Portuguese 12+ years 15 articles

Rafael Costa

Consultor de operações em restaurantes e hotelaria

Rafael trabalhou doze anos em operações de hotelaria e restaurantes em São Paulo e no Rio de Janeiro, com passagens por redes independentes e por dois grupos de hospitalidade de médio porte. Atualmente assessora donos de restaurante em gestão de filas, reservas, controle de no-show e comunicação digital com o cliente. Cobre o conteúdo em português para o Waitlist App.

Areas of focus

operações de restaurante gestão de filas reservas no-show experiência do cliente
Yasmin Khalil
Writes in Arabic 9+ years 5 articles

Yasmin Khalil

مستشارة سير عمل الرعاية الصحية

ياسمين خليل مستشارة في عمليات العيادات الخارجية ومراكز الرعاية العاجلة منذ تسع سنوات، وقد أشرفت على إعادة تصميم أنظمة الاستقبال الرقمية في أكثر من ثلاثين موقعًا طبيًا في الإمارات والأردن. تركز كتابتها على إدارة طوابير المرضى وتقليل أوقات الانتظار وتحسين تجربة المريض. تغطي ياسمين المحتوى العربي في Waitlist App.

Areas of focus

تدفق المرضى إدارة طوابير تسجيل رقمي عمليات العيادات تجربة المريض

Want to contribute?

We work with practicing operators in restaurants, healthcare, salons, retail, and government services. If you have on-the-ground experience and want to publish, get in touch.

hello@waitlistapp.org