A small team meeting around a wooden table in a bright office

The people behind Waitlist App

Our content is written by working operators and consultants from the industries we serve — restaurants, healthcare, salons, and queue-driven services. Each contributor publishes in their own language and writes from direct, on-the-floor experience.

Karthik Raman
Team Schreibt auf English, Tamil, Hindi 15+ Jahre

Karthik Raman

Engineering Lead

Karthik leads engineering at Waitlist App from Chennai. He works on the platform that runs every line, booking and kiosk, on the integrations and APIs businesses connect to it, and on keeping it fast and reliable on any device.

Areas of focus

platform architecture integrations & APIs offline-first web apps payments infrastructure reliability & uptime security & privacy
Léa Moreau
Team Schreibt auf English, French 15+ Jahre

Léa Moreau

Head of Product Design

Léa leads product design at Waitlist App from Lyon. She designs what owners, staff and guests see: setup, the counter tablet, the guest's phone, and making every screen work in every language the app speaks.

Areas of focus

product design onboarding flows kiosk & counter-tablet UX accessibility multilingual interfaces usability research
Megan Whitaker
Team Schreibt auf English 5+ Jahre

Megan Whitaker

Director of Business Development

Megan leads business development at Waitlist App from Austin, Texas. She works with businesses rolling out across several locations, with franchise and multi-site operators, and with the partners who connect their systems to Waitlist App.

Areas of focus

partnerships multi-location rollouts franchise operators enterprise onboarding integration partners public-sector services
Marisol Vega
Gastautor Schreibt auf English 14+ Jahre 82 Artikel

Marisol Vega

Restaurant operations strategist & former GM

Marisol spent 14 years on the floor of high-volume restaurants, running everything from a 60-seat neighborhood bistro to a 240-cover steakhouse during peak season. She now consults for independent operators on table turnover, no-show recovery, and front-of-house staffing models. Her playbooks have been adopted by groups across three U.S. metros and she covers the operational side of hospitality for Waitlist App.

Areas of focus

restaurant operations table turnover no-show reduction peak hour staffing reservation strategy
Rafael Costa
Gastautor Schreibt auf Portuguese 12+ Jahre 21 Artikel

Rafael Costa

Consultor de operações em restaurantes e hotelaria

Rafael trabalhou doze anos em operações de hotelaria e restaurantes em São Paulo e no Rio de Janeiro, com passagens por redes independentes e por dois grupos de hospitalidade de médio porte. Atualmente assessora donos de restaurante em gestão de filas, reservas, controle de no-show e comunicação digital com o cliente. Cobre o conteúdo em português para o Waitlist App.

Areas of focus

operações de restaurante gestão de filas reservas no-show experiência do cliente
Carla Mendoza
Gastautor Schreibt auf Spanish 11+ Jahre 36 Artikel

Carla Mendoza

Consultora de operaciones en restaurantes y servicios

Carla trabajó once años en la gestión de restaurantes en Ciudad de México, primero como gerente de salón y después dirigiendo las operaciones de un grupo de tres locales. Ahora asesora a operadores independientes en gestión de filas, reservas y comunicación con el cliente, y ha ayudado a más de 80 negocios a reducir tiempos de espera y mejorar la rotación de mesas. Cubre el contenido en español de Waitlist App.

Areas of focus

operaciones de restaurante gestión de filas reservas rotación de mesas experiencia del cliente
Yasmin Khalil
Gastautor Schreibt auf Arabic 9+ Jahre 14 Artikel

Yasmin Khalil

مستشارة سير عمل الرعاية الصحية

ياسمين خليل مستشارة في عمليات العيادات الخارجية ومراكز الرعاية العاجلة منذ تسع سنوات، وقد أشرفت على إعادة تصميم أنظمة الاستقبال الرقمية في أكثر من ثلاثين موقعًا طبيًا في الإمارات والأردن. تركز كتابتها على إدارة طوابير المرضى وتقليل أوقات الانتظار وتحسين تجربة المريض. تغطي ياسمين المحتوى العربي في Waitlist App.

Areas of focus

تدفق المرضى إدارة طوابير تسجيل رقمي عمليات العيادات تجربة المريض
Aditya Verma
Gastautor Schreibt auf Hindi 12+ Jahre

Aditya Verma

Retail and hospitality operations consultant

Aditya advises mid-market restaurant chains and salon groups across Delhi, Mumbai, and Bangalore on queue management, walk-in flow, and festival-season staffing. Twelve years in operations, formerly Head of Ops at a 40-location South Asian QSR group.

Areas of focus

walk-in management multi-location queues festival rushes salon scheduling QSR operations
Friedrich Werner
Gastautor Schreibt auf German 18+ Jahre

Friedrich Werner

Praxismanagement-Berater für Arzt- und Zahnarztpraxen

Friedrich berät seit achtzehn Jahren niedergelassene Ärzte und Zahnärzte im DACH-Raum zu Patientenflussmanagement, Termintreue und DSGVO-konformer Wartelisten-Digitalisierung. Vorher Verwaltungsleiter einer Münchner Gemeinschaftspraxis.

Areas of focus

Patientenflussmanagement Terminmanagement DSGVO-Konformität Mehrarzt-Praxen No-Show-Reduktion
Hélène Rousseau
Gastautor Schreibt auf French 15+ Jahre 1 Artikel

Hélène Rousseau

Consultante en exploitation hôtelière et restauration

Hélène a passé quinze ans à diriger les opérations de groupes de restauration et d'hôtellerie en France, dont une chaîne de bistros parisiens. Elle écrit sur la gestion des files d'attente, le taux de rotation des tables, et la planification du personnel en heure de pointe.

Areas of focus

restauration gestion des flux no-shows rotation des tables planification du personnel
Karthik Subramanian
Gastautor Schreibt auf Tamil 8+ Jahre

Karthik Subramanian

Small business systems consultant — Tamil Nadu and Sri Lanka

Karthik helps small clinics, salons, and tiffin restaurants across Tamil Nadu and Sri Lanka move from paper-and-pen waitlists to simple digital tools. Eight years working specifically with single-location and two-location independent businesses.

Areas of focus

clinic queues salon scheduling paper-to-digital migration single-location ops Tamil Nadu retail
陈伟 (Chen Wei)
Gastautor Schreibt auf Chinese 16+ Jahre

陈伟 (Chen Wei)

餐饮运营顾问 / Restaurant operations consultant

陈伟在中国大陆和香港的餐饮业有十六年的运营经验，专注于茶餐厅、火锅店和快餐连锁的排队管理与翻台率优化。曾任两家区域连锁的运营总监。

Areas of focus

茶餐厅运营 火锅店翻台率 排队管理 高峰期人员调度 QSR连锁

Join us

Open roles in sales, customer support, marketing and product. Read a posting and apply online.

Remote, United States Full-time

Business Development Representative I

Find and book demos with restaurants, salons, clinics and other businesses that run a front desk or a line, and follow up on the people who come to us first.

Read and apply
Remote, United States Full-time

Business Development Representative II

Own an outbound territory and a business type, run first calls with multi-location prospects, and help new BDRs get up to speed.

Read and apply
Remote, United States Full-time

Account Executive, Small Business

Run demos through to a signed plan for single-location shops and small groups, then hand each new customer to onboarding.

Read and apply
Remote Full-time

Partnerships Manager

Sign and run partnerships with point-of-sale, booking and hardware companies and with agencies that set up software for local businesses.

Read and apply
See all openings Don't see your role? Apply anyway

QT

Waitlist-App-Assistent

Waitlist App

Customer operations for businesses that serve people in person.

Wir haben einen 6-stelligen Code gesendet an · ·