What you'll do
- Answer chat and email questions from owners and staff, most within the same business day.
- Walk new accounts through setup: lines, the storefront, notifications and team access.
- Reproduce problems and write bug reports product can act on (steps, screenshots, account id).
- Note the questions that come up again so the help center can answer them.
What we're looking for
- Clear, friendly writing in English.
- Patience with people who are busy and in the middle of a shift.
- Comfortable learning new software quickly and explaining it in plain words.
Nice to have
- Spanish.
- Experience working in a restaurant, salon or clinic.
- Level
- Level 1
- Where you can work from
- Remote: United States except California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, the District of Columbia, Cleveland (Ohio) and Columbus (Ohio); or international.
