What you'll do
- Take escalated cases from Level 1 and see them through to an answer.
- Handle billing questions, plan changes and account access problems.
- Write and update help-center articles for the questions we answer most.
- Work with engineering on bugs: confirm the fix and tell the customer.
What we're looking for
- 2 or more years in customer support for a software product.
- Experience with billing or subscription questions.
- Clear, short writing in English.
Nice to have
- A second language.
- Experience with a help-desk tool and a help-center editor.
- Level
- Level 2
- Where you can work from
- Remote: United States except California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, the District of Columbia, Cleveland (Ohio) and Columbus (Ohio); or international.
