What you'll do
- Run setup calls with new businesses and get them live the same day.
- Set up signs and QR codes, the counter tablet, and text and email notifications with them.
- Put a real guest through the line with the owner before the call ends.
- Check in during the first week and hand open questions to support.
What we're looking for
- 1 or more years in onboarding, customer success or support for a software product.
- Comfortable leading a video call and sharing a screen.
- Organized: you keep track of many new accounts at once.
Nice to have
- Spanish, Portuguese or Arabic.
- Where you can work from
- Remote: United States except California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, the District of Columbia, Cleveland (Ohio) and Columbus (Ohio); or international.
